How do I use Internal Notes on a request? 

1. Navigate to the Request Page 

• Go to Requests. 

• Select any Request ID you want to add an internal note too. 

2. Add an Internal Note 

• On the right side of the screen, locate the Request Notes column. 

• You may add internal notes related to this request at any time. 

• Please Note: Internal notes are visible only to you and your group. The requester cannot view these notes. 

• Click Add Note to save your entry. The note will appear in the Request Notes column. 

• Saved notes can be edited or deleted as needed.